Part 1 Question 1: The quality of the online content is good.

Part 1 Question 2: The quality of the hardcopy home study booklets and materials is good.

Part 1 Question 3: I feel my son / daughter is enjoying the lessons.

Part 1 Question 4: I feel my son's / daughters English is improving.

Part 2 Question 1: My son / daughter likes his/her instructor.

Part 2 Question 2: My son/daughter's instructor can control the kids in the lesson well.

Part 2 Question 3: My son/daughter's instructor is punctual and delivers the course content thoroughly. My son/daughter's instructor checks homework well and gives useful feedback.

Part 2 Question 4: Overall, my son/daughter's instructor seems professional.

Part 3 Question 1: It is easy to get hold of the managers by phone or email.

Part 3 Question 2: When I visit the school, the managers are easy to get hold of and give useful, immediate responses to my queries.

Part 3 Question 3: The managers are considerate, polite and easy to talk to.

Part 3 Question 4: Overall, the managers seem professional.

Part 4 Question 1: Facility of cafe and waiting areas are good. The kid's class room is good. The school is clean & organized.

Part 4 Question 2: The homepage is easy to navigate, useful and easy to follow.

Part 4 Question 4: Mother viewing days are useful and I am satisfied with the service.

Part 4 Question 5: My son/daughter uses the reading sheets.

Part 4 Question 6: My son/daughter uses the reading books.

Part 4 Question 7: Please choose a response that best expresses why you chose EP!-Kids.